Fast issue capture
Make it simple for staff to report faults with enough detail for maintenance to act.
Maintenance request system
Turn every maintenance report into usable work.
Capture the room, issue, urgency, context, and owner needed to move from a reported fault to a resolved job.
Today 42 open tasks
Room 418Water leakGuest risk
KitchenExtractor serviceDue 10:30
Lift BContractor visitBooked
Room 122AC fault repeatEscalate
18%fewer repeats
31assets due
4.6havg close time
Built for hotels Rooms, assets, trades, and recurring checks in one operating view.
Staff adoption
If reporting is hard, the system will always be incomplete.
Hotels need a request process that is quick enough for busy teams and structured enough for engineering to act without chasing basic details.
Good maintenance request capture reduces ambiguity at the start of the job, which improves prioritisation, response time, and the quality of close-out records.
Request workflow
Capture the details that change the outcome.
Room-first reporting
Connect requests to the room, area, or asset affected by the problem.
Priority signals
Surface guest-impacting and safety-related issues before routine tasks.
Photo context
Attach visual context so teams and contractors understand the work before arrival.
Status visibility
Show whether an issue is new, assigned, in progress, blocked, or resolved.
Searchable history
Find prior faults, repeated issues, and close-out notes without asking around.
Operational control
Make maintenance requests easier to report and harder to lose.
See how Hotel Repair Hub helps teams capture faults, assign work, schedule recurring maintenance, and reduce room downtime.