Core KPIs
- Open maintenance backlog by priority.
- Average time to assign and average time to close.
- Repeat faults by room, asset, or area.
- Preventive maintenance completion rate.
- Overdue planned work by asset category.
- Room downtime linked to maintenance issues.
Contractor KPIs
- Jobs assigned to external trades.
- Average contractor response and completion time.
- Blocked jobs waiting on supplier action.
- Follow-up work generated after contractor visits.
Use the metric to change behaviour
A KPI should influence action. If repeat faults rise, review asset history. If preventive completion falls, protect scheduled work. If room downtime increases, inspect triage and escalation.