Reactive maintenance
Reactive maintenance responds to faults that have already appeared. It is essential for guest-impacting issues, safety concerns, breakdowns, and urgent operational failures.
Preventive maintenance
Preventive maintenance schedules inspections, servicing, and checks before failure. It protects assets, guest experience, compliance, and long-term maintenance cost.
The balance
Reactive work should feed preventive decisions. If an asset repeats, adjust the inspection. If a supplier revisit is common, review the close-out quality. If a room category generates more faults, inspect the root cause.